FAQs about Registration and Existing Accounts

 

INDUCTEES AND CONTRACTOR ADMINISTRATORS

Registration Enquiries

My client has told me that I need to register with Rapid Global. How do I do this?

Please note that you will need to contact the client directly and ask them to send you a ‘request to register’ email. If you are unsure who to contact, then speak to your site administrator or the person who first asked you to complete works at their site.

 

I have been told I need to do an induction but I have not been given a password to do it. Where can I get one?

You will need to be issued a password by the administrator for your company. If you are unsure who to contact, then speak to your manager to find out if your company has an account with that client and who the administrator is. If your company does not have a Rapid account with the client, then you will need to contact the site administrator or the person who first asked you to complete works at their site to request a password.

 

Login Enquiries

Why is the PE password I’ve been given not allowing me to log in?

If you are on the screen saying ‘Enter your MyRapid Password’, then please make sure you are entering your personal password rather than your PE (induction) password. The PE password is added under the ‘Rapid Induct’ section once you are logged in.

 

When I click on ‘Add PE password’ then enter my PE password and last name, I get an error message saying, ‘Please log in with your MyRapid account’. What does this mean?

This means you have an existing MyRapid account made using some of your other details, and you probably already have that PE password entered on that account. To access the other account, click the ‘Sign Out’ button in the top right-hand corner of your screen (in the drop-down list next to your name). This will bring you back to the original login page. Please then try logging in using your other details (i.e. if you logged in with your mobile last time then log in with your email this time, or vice versa, or use a different email address), and the account should appear there.

 

I have forgotten my MyRapid password. What do I do?

To reset your password, please go to my.rapidglobal.com, enter your email or mobile number associated with your account, then click ‘forgot password?’ on the next page. This will send you a verification link which allows you to reset it once you have entered the verification code.

 

I already have a MyRapid account, have been given a PE password, and need to do an induction. How do I do this?

  1. Go to my.rapidglobal.com
  2. Enter your email address or mobile number and MyRapid (i.e. personal) password previously created (click ‘Forgot Password’ on the second page if you cannot remember it)
  3. Once successfully logged on, select the yellow tile on the left-hand side saying ‘Rapid Induct’
  4. Click ‘Add PE password’
  5. Enter your PE password and last name, then click ‘Add’
  6. Click on the tile which displays this password. This will take you to your training homepage

 

When I enter my email address or mobile number on the first login page, I get an error message saying ‘Invalid email address/mobile number. Please log in with your MyRapid account’. What does this mean?

This means you have an existing MyRapid account made. If you are trying to log in using your mobile number, try entering your email address instead. Similarly, if you are entering your email address, try using your mobile number or another email address that you may have set the account up with.

 

Verification Codes

The verification code I have been given is coming up with an error message saying ‘verification code is expired’. How do I get a new one?

Please be advised that the verification codes expire after 24 hours. Please go to my.rapidglobal.com, enter your email address or mobile number, click ‘Next’ and then ‘Forgot password?’ to generate another link. You also need to ensure you are using the most recent verification code which was sent (please note they usually take a minute or two to come through).

 

I am not receiving my verification code, even though it is showing as having been sent to me. Where is it?

Please try the following solutions:

  • Ensure you are correctly entering your email address or mobile number (any typo will mean you don’t get the code)
  • Check your junk/spam account within your email inbox
  • Try pressing the ‘re-send code’ button (note that this generates a new code, so if more than one codes come through you must use the most recent one)
  • Speak to your technology team about whether there is a firewall set up against emails coming from a ‘no reply’ address. If there is, then request that they unblock emails from noreply@rapidglobal.com

 

Administrator task enquiries

I am an administrator for the company and I cannot see the package for the client that I need. How do I add the package to my page?

If you know that you already have an account with that client, then it is most likely that someone else or a different email address is listed as the administrator for that account. Please try logging out (by clicking ‘Sign Out’ in the top right-hand corner within the drop-down list next to your name) and then signing in using a different email address.

 

Can my workers all do their induction using a generic email address?

Each person required to do an induction will need to have a MyRapid account set up using their own unique details. This means you can issue out all the induction passwords to a generic email address, but your inductees will need to enter their own personal email address or mobile number on the login page, then on the next page it will ask them for their PE (induction) password and their last name. This will then link their email or mobile entered on the previous page to that PE password. If your workers do not have either an email or a mobile, then they can just use one and leave the other blank. It is not mandatory to enter both details.

 

How do I issue an induction password to myself or an inductee?

  1. Go to my.rapidglobal.com and enter your MyRapid email address and password previously created
  2. Click the green ‘Contractor Management’ button and then ‘enter’ into the package associated with the client you need to do an induction for
  3. Click on the ‘Issue Password / Sites’ tab (but ensure first that you do not already have the inductee listed within the ‘existing inductees’ tab)
  4. Purchase credits (only if prompted)
  5. Enter the details for the inductee. This will send them an email with their unique password and a link to log on.

 

My company name and ABN have changed. How do I get the details changed with Rapid Global?

As the change of an Australian Business Number (ABN) or company name is legally binding, you will need to contact Rapid Global directly via email (not phone) to arrange this. Please email support@rapidglobal.com with the following details:

  • Your old ABN and/or company name
  • Your new ABN and/or company name
  • If possible, the legal document from the Australian Business Register showing the change of details has been processed by them
  • The name(s) of the clients you are registered with that you would like us to process the change for

Once we have these details, we will forward the request on to the client(s). As soon as we have their permission we will update the details in the system from our end.

 

I am an administrator who has an inductee who no longer works for my company. How do I deactivate them?

  1. Go to my.rapidglobal.com and enter your MyRapid email address and password previously created
  2. Click the green ‘Contractor Management’ button and then ‘Enter’ into the package associated with the right client
  3. Click on ‘Inductee Records’
  4. Find the inductee’s name from within the ‘Existing Inductees’ tab
  5. Click ‘Deactivate’

 

Technical Enquiries

The video in my course is not playing. How do I fix it?

There are a number of potential fixes for this type of problem. Please try the following solutions:

  • Try refreshing your page (note: this will not lose your course progress; it will take you back to the same page, even if you have to log in again)
  • Ensure you have the most up to date version of Adobe Flashplayer installed
  • Check to make sure pop-ups for the site are enabled on the web browser you are using
  • Try using a different web browser (e.g. Google Chrome or Mozilla Firefox)

 

CLIENTS

Please note: if any of the functionality is not showing up in your account as these instructions say they should, then this means you do not have permission make these changes. Please contact the main administrator for your account to request they either upload the document for you or change your permission to allow you to do so.

 

An inductee has given me a document to upload on their behalf. How do I do this?

  1. Log in as an administrator as per normal
  2. Click on the green ‘Inductees’ tab up the top
  3. Select ‘Trainee’ from the drop-down list
  4. Search for the trainee’s name within the ‘Trainee Details’ field, then click on their name once found
  5. This will open up the ‘Trainee Details’ page. From here, scroll to the bottom and select the ‘Documents’ tab
  6. To the right-hand side of the box that opened below, you should see a button that says ‘Send A Request’
  7. Press this, then tick the document type(s) you wish to upload and untick ‘Send Notification’ at the bottom of the pop-up. Then press ‘Send’.
  8. This will have created a new document type with the status ‘Pending’. Click on this document type and click ‘upload’ to upload the document

 

A contracting company has given me a document to upload on their behalf. How do I do this?

  1. Log in as an administrator as per normal
  2. Click on the purple ‘Add Ons’ tab up the top
  3. Select ‘Contractor Manager’ from the drop-down list
  4. Search for the company’s name within the ‘Company Name’ field
  5. Click on the circle that shows a number, then click on the company name
  6. This will open up the ‘Company Details’ page. From here, scroll to the bottom and select the ‘Documents’ tab
  7. To the right-hand side of the box that has just opened below, you should see two buttons: ‘Upload Insurances’ and ‘Send A Request’
  8. Press the correct one (note that ‘Send A Request’ is for all document types that are not mandatory insurances), then tick the document type(s) you wish to upload and untick ‘Send Notification’ at the bottom of the pop-up. Then press ‘Send’
  9. This will have created a new document type with the status ‘Pending’. Click on this document type and click ‘upload’ to upload the document

 

How do I add another administrator to the system?

  1. Log in as an administrator as per normal
  2. Click on the purple ‘Add Ons’ tab up the top
  3. Click on ‘Admin/Site(s)’
  4. Click ‘Add New Admin’
  5. Enter their details, select the sites they need access to, then press ‘Save’

 

Can I get a PDF version of the Rapid Global courses?

The current generic Rapid Global courses in the system have been written together with our legal advisor and partner, Lynch Meyer Lawyers. Due to this relationship agreement, we can only offer online induction passwords to view the courses.

 

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