L’Oréal South Africa was struggling to properly manage workplace incidents and non-conformance. The manufacturing facility was facing the challenges of a large on-site workforce and the need to meet the rapidly growing demands of the whole L’Oréal group, one of the world’s leading beauty brands.
With no clear and reliable centralised system for reporting incidents in the workplace, L’Oréal South Africa had to rely on employees taking initiative to report incidents to managers, who then needed to track and correct the incidents manually.
L’Oréal South Africa’s heavy dependence on employees’ memory and manual actions meant that there were no guarantees that incidents would be corrected in a timely manner, if at all.
Furthermore, with no sustainable incident management system in place to assist with the capture and auditing of their monthly incidents, employees were required to manually consolidate their findings at the end of each month.
“Information was all over the place and it was really difficult to follow up and ensure completion.”
– Elisma Nienaber, L’Oréal Environmental Health & Safety Manager
The lack of a centralised system to report, record and track any progress on correcting incidents (or taking steps to prevent future incidents) meant that senior staff at L’Oréal had no way to reliably audit incidents or assess their compliance. As a result, incidents that could adversely affect workplace safety and compliance were potentially going unnoticed or failing to be corrected.
L’Oréal South Africa understood that relying on manual processes and the memories of busy staff would not be able to ensure their compliance as the organisation continued to grow.