‘Invalid email address/mobile number’ error message

If you get an error message that looks like the image below when you enter your email address or mobile number on the first login page, it means you have an existing MyRapid account made with other details, and the ones you are trying to use have not yet been verified. 

If you’re trying to log in using your mobile number, try entering your email address instead. Similarly, if you are entering your email address, try using your mobile number or another email address that you may have set the account up with. This should allow you to log in.

Fixing it for the future:

Once you’re logged in to your MyRapid account, you can hover over the drop-down arrow to the right of your name in the top right-hand corner and select ‘My Account’.  You’ll see all the email addresses and mobile numbers associated with your account there. For those that say ‘verification required’, you can click the green ‘verify’ button to send a code to yourself.

Once you’ve received the code and entered it in the box that appears, that number or email will be added to your account, and next time you can log in using it or your original details without issue.