View client packages in your MyRapid account

Have an account with a client but can’t see their package in your MyRapid portal?

If you know that you already have an account with that client, then it is most likely that someone else or a different email address is listed as the administrator for that account. Please try logging out (by clicking ‘Sign Out’ in the top right-hand corner from the drop-down list next to your name) and then signing in using a different email address or phone number. 

Alternatively, if there is someone else in your company who you think might have access instead, then speak to them to see if they can add you as an additional administrator under the ‘Add Admins’ button once they are logged in.