Richard has found that contractor “compliance has increased at least 100%” at Wide Bay Hospital since implementing the products. When contractor documents are needed, management no longer have to sift through piles of documents to find the right one and then manually contact each contractor asking for the updated version. Instead, the system automatically issues reminders straight to the contractor and prompts them to follow it up. Even the contractors who are not so computer literate are finding the system easy to use.
“We have some contractors who don’t even have computers at home, but with a bit of training and education they like the system now! One of our worst offenders for not doing paperwork is probably one of our best now because the system is easy for him to use.”
If there is ever something Rapid-related that Richard, the Wide Bay Hospital team, or contractors are not sure of, then they can phone the Rapid Global support number to get prompt assistance from the team. This has been very advantageous to those at Wide Bay Hospital.
“One of the best benefits of Rapid Global is your 1800 number… The staff are well trained and they know what they’re doing. If they’re not certain they put you on hold and go and find out, and if it’s still too complicated a technician or one of your guys will call me back within a day. The support is phenomenal – I have never found support as good as it.”
Looking to the future, Wide Bay Hospital is seeking to expand the Rapid systems to encompass the 11 regional hospitals as well. Rapid Access tablets have already been purchased and are close to being installed.
“We envisage that all our hospitals will have Rapid Global portals – we’ve bought the tablets already. And with the new technology of the geofencing, it’s going to be even easier for contractors to access our site, while still remaining compliant with the legislation and our internal policies and procedures.”