How to fix a video that won’t play in an induction course

There are a number of potential fixes for this type of problem. Please try the following solutions:

  • Try refreshing your page (note: this will not lose your course progress; it will take you back to the same page, even if you have to log in again)
  • Ensure you have the most up to date version of Adobe Flashplayer installed
  • Check to make sure pop-ups for the site are enabled on the web browser you are using
  • Try using a different web browser (e.g. Google Chrome or Mozilla Firefox)